Shipping Policy

UK and Channel Islands

Orders to the UK will be sent out with Royal Mail. We will aim to process your order within 24 hours, however during sales and the Christmas period, this may be longer. At busier times, Royal Mail can be delayed with their service so please allow up to 1 week to receive your order before contacting us.

Orders over £75 will be free postage. £75 and under will be charged at £3.99*.

 

*Postage terms and prices are subject to change should costs increase.

International Orders

All international orders will be posted on a recorded service. Delivery timescales will vary, depending on the destination of the order.  Pepperell Equestrian will not be held responsible for any customs delays on delivery.

The cost of international postage is currently £10.00 however subject to the country you are ordering to, this price may rise should a standard postal service be unavailable, or be at a higher cost. We will contact you prior to dispatch of your order to confirm this with you should this be the case.

*Please note due to the Coronavirus Pandemic, the cost of international shipping may be higher and delivery may take longer than usual due to restrictions on postal services.

Certain countries may encounter Customs charges, these are dictated by the particular country and as such we have no control over what they may be.  Please speak to your country's tax office before placing an order if you wish to know if additional charges will occur.

Please Note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.